SUMMARY: The Marketing Operations Coordinator provides operational support across the marketing department for single ticket, subscription, and digital campaigns. Works closely with Audience Development Manager (ADM) and supports the Director of Marketing and Sales (DOM) on all Oregon Symphony marketing and outreach campaigns, coordinates execution of campaigns, and partners in vital community relations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
include the following. Other duties may be assigned.
Campaign management for advertising campaigns, including subscription, digital initiatives, paid social media and single ticket campaigns. Manages insertion calendars, creative asset requests, ad trafficking and logistics around media orders. Liaisons with print, radio, TV, digital and other advertising partners.
Assists DOM and ADM on creation of all campaign emails and direct mails, and orders patrons lists for deployment.
Works with DOM to maintain and track community and group partnerships for group sales acquisition, audience diversity initiatives, audience growth, etc.
Works with ADM to coordinate communication and execution of subscriber open rehearsals.
Marketing point of contact for group sales re: specific needs at the Hall, works with Ticket Office to coordinate group sales experience and fulfill contract points.
Manages marketing displays (video and print) in the ticket office and in the hall, ensures that creative assets are ordered in time to meet deadlines.
Generates analytic reports as-needed from Tessitura to support audience growth strategies and ticket sales.
Attends digital advertising strategy meetings with external stakeholders and consultants and distributes results and reporting on digital campaigns inter-departmentally.
Proofreads in detail all marketing materials as needed and arranges for external distribution of collateral to stakeholders throughout the community.
Acts as liaison with Portland’5 House Manager, Oregon Symphony Front of House Manager, and Production staff to coordinate special events in the hall.
Available to attend events at the hall or in the community, on weekends and evenings as needed.
Attends meetings, as needed, on topics such as creative development, dynamic pricing, event planning, and campaign calendars; takes and distributes notes when required.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience: Two years’ experience in advertising, marketing, or related field. Familiarity with Tessitura preferred.
Analytical/Mathematical Skills: Ability to calculate figures and amounts such as discounts, percentages, etc., with accuracy.
Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: Working knowledge of Microsoft Office programs such as Word, Excel, Outlook, and internet software required; working knowledge of or ability to quickly learn Tessitura ticketing systems. Previous experience in Tessitura Analytics or RMA (Revenue Management Application) helpful but not required.
Education: Bachelor’s Degree in arts, marketing, communications, or related field (preferred, though related experience may be substituted for this requirement).
Arts: Interest in and passion for music, the arts a plus.
OTHER QUALIFICATIONS: This position is typically daytime M-F but will be required to occasionally work weekend and/or evening hours during the performance season.
OTHER SKILLS AND ABILITIES: Superior organizational skills, excellent attention to detail, and the ability to work in a fast paced, multitasking team environment. Must be able to adapt to quickly changing priorities. Knowledge of and appreciation for live classical music a plus; passion for music and the arts is a must.
COMPETENCIES:To perform the job successfully, an individual should demonstrate the following competencies.
Quality: Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Customer Service: Displays courtesy and sensitivity; Manages difficult or emotional customer situations; Meets commitments; Responds promptly to customer needs (internal and external); Solicits customer feedback to improve service.
Ethics: Treats everyone with respect; Inspires the trust of others; Works ethically and with integrity; Upholds organizational values.
Teamwork: Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
Judgment: Displays willingness to make decisions; Exhibits sound and accurate judgment within assigned authorities; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Initiative: Volunteers readily; Seeks increased responsibilities; Takes independent actions and calculated risks as appropriate to assigned authority; Looks for and takes advantage of opportunities; Asks for help when needed.
Organization Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Problem Solving: Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Use of Technology: Demonstrates required skills; Adapts to new technologies; Troubleshoots technological problems; Uses technology to increase productivity; Keeps technical skills up to date.
Leadership: Exhibits confidence in self and others; Inspires respect and trust; Reacts well under pressure;Shows courage to act.
Communications: Speaks and writes clearly, informatively, and persuasively; Listens and gets clarification; Responds well to questions. Participate in meetings.
Dependability: Takes responsibility for own actions; Meets attendance and punctuality guidelines; Schedules time off in advance; Ensures work responsibilities are covered when absent; Follows instructions, responds to management direction.
Planning and Organization: Prioritizes and plans work activities;Uses time effectively;Plans for additional resources;Sets goals and objectives; Works in an organized manner.
Quantity: Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Achieves established goals.
The Oregon Symphony is an equal opportunity employer and is committed to diversity, equity, and inclusion in all facets of the organization. We seek to develop a diverse candidate pool and welcome nominations and applications from all qualified candidates regardless of race, gender, sexual orientation, age, disability, religion, or national origin.
If you are interested in this position, please submit a cover letter and resume to email@example.com. No phone inquiries, please. All submissions will be held in confidence.
Position is open until filled.
About Oregon Symphony
The Oregon Symphony is a vibrant, growing organization, which has achieved record ticket sales and contributions under the dynamic leadership of President & CEO Scott Showalter. At a time when many orchestras are reducing their classical programming, the Oregon Symphony has continued to invest in the art form, expand its season, reach new and bigger audiences, and expand its collaborations in the community. Approaching its 125th Anniversary season, the Symphony continues to champion living composers with a robust commissioning program, celebrate diverse artistic voices across our Classical, Pops, and Specials performances series, and explore the pressing issues of our time through the medium of music. Our upcoming 21/22 Season is slated to feature the premieres of six commissioned works, including the groundbreaking An African American Requiem by Portland-based composer Damien Geter which will be broadcast nationwide on public radio.
The Symphony unites exceptional musicians, a world-class conducting staff, an unrelenting focus on excellence, a compelling vision, and a strong commitment to the greater good. The result is something special and rare: an energy that can be felt in ...every note and performances that move its listeners. As one of the region’s cultural jewels, the Symphony is central to the thriving arts community in Oregon and Southwest Washington. Propelled by the desire to bring the power of music to more people in new ways, the Oregon Symphony is always moving music forward.
Each year, the multi-Grammy nominated Oregon Symphony performs more than 115 concerts at the Arlene Schnitzer Concert Hall in Portland and performs regularly in Salem, Newberg, and other cities in the region. It also produces award-winning educational and community engagement events. The Symphony’s programs directly serve more than 250,000 people annually and reach tens of millions more around the globe through its broadcast and recordings programs. The institution is supported by thousands of individuals, businesses, and foundations and receives funding from the Regional Arts & Cultural Council, the State of Oregon Arts Commission, and the National Endowment for the Arts.
The Oregon Symphony Association employs 76 full-time union musicians, which have been led for 18 seasons by renowned Music Director Carlos Kalmar. As announced in February 2021, David Danzmayr will succeed him as the Oregon Symphony’s new Music Director in Fall 2021, the start of the Symphony’s 125th anniversary season. Under Danzmayr, a new Creative Alliance will feature extraordinary artists and cultural thought leaders, including Nathalie Joachim, Gabriela Lena Frank, Jun Märkl, Gabriel Kahane, Simone Lamsma, and Johannes Moser. Beyond this august group, the Symphony engages dozens of guest conductors and soloists each year to perform with the orchestra.
The Association’s annual operating budget is approximately $22 million, of which 80% is spent on artistic and engagement programs. It employs a full-time staff of 45, who are responsible for concert production, marketing, public relations, education, community engagement, fundraising, customer service, accounting, and financial reporting. It is governed by a volunteer board of directors, who each year contribute thousands of hours and personally contribute more than $2 million.