Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
You’ll help us create the strategy and resources needed to grow and elevate the customer advocacy function within the Verizon Business Group Marketing organization. This means you will work with a broad range of internal stakeholders to find and tell compelling stories about our customers and their success with our technologies to solve real business challenges. The goal is to drive profitable revenue for our Global Enterprise, Public Sector and Business Markets.
Clearly articulate quantifiable value and impact of the program through metrics.
Maintain a database of current and ongoing accounts being courted.
Develop and manage an ecosystem of stakeholders such as CMO, CX, Mar Tech, Sales, Sales Enablement, Service, Events Customer Advisory Board, and Go to Market, Field Marketing to ensure the role of customer advocacy is clearly understood and internal alignment exists between these groups.
Develop and maintain appropriate assets (long and short form) to support the needs of the sales and marketing organization.
Demonstrate a strong attention to detail to tell the strongest possible story as well as a passion for storytelling.
Edit and write various assets to meet the needs of marketing and sales teams.
What we’re looking for...
You are curious about what people need and want. You enjoy digging through data for insight into opportunities for how we can help our consumers work, play and connect in new and better ways.
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Six or more years of relevant work experience.
Experience working in one or more of the following fields: marketing, public relations, and/or communications.
Even better if you have one or more of the following:
Bachelor’s degree in Marketing, Communications, or four or more years of work experience.
Master’s degree – better if you have an MBA.
Experience in Digital.
Experience presenting findings and insights targeted to what that audience cares about (up to the executive level).
Experience analyzing what’s important from a variety of sources to provide a holistic view of advocacy opportunities, and competitive capabilities.
Experience balancing multiple priorities to meet deadlines in a dynamic environment.
Experience designing custom approaches to tell a broader and deeper story about a customer’s experience with technology solving business problems.
Experience translating market knowledge and strategy into compelling stories and tools for the sales team.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Check out our diversity and inclusion page to learn more.