The California Symphony seeks a Marketing & Development Coordinator, an important support role for the organization’s growth of earned and contributed revenue. The Marketing & Development Coordinator is responsible for executing elements of the CSO’s marketing plan, development campaigns, and donor benefit fulfillment. The position reports to the Director of Marketing & Patron Loyalty.
This role covers a broad range of responsibilities and is ideal for a creative, tech-savvy, motivated, early career professional to be part of a small team, and gain experience with a world-class regional orchestra that’s making waves in audience development, retention and patron loyalty. In recent years, the California Symphony has defied national trends, with audiences nearly doubled, the donor base expanding, and our groundbreaking work profiled in the Wall Street Journal, Arts Journal, and Southwest Inflight Magazine.
Beyond technical skills and/or relevant experience, the successful candidate will possess a willingness to learn on the job, and to grow in and develop the role.
Core duties include:
Serve as front line point of contact for patrons and donors, answering questions via phone and general email account; processing RSVPs, donations, and ticket requests for events produced in-house
Execution of patron loyalty activities, such as pulling mailing lists and mailing first time attendee follow-up postcards, repeat attendee cards, and other retention tactics
Support development efforts, including merging and mailing solicitations and sending acknowledgement letters to donors, foundations, and corporations
Liaison with performance venues’ ticket offices, including transfers of sales data, patron information, and managing comp ticket list
Producing multiple reports: weekly ticket sales report, Google Analytics reports, email campaign performance, social media, and development/fundraising reports
Building and deploying email blasts to various segments of database
Company social media: drafting editorial calendar and Patreon (artist support platform), writing copy and creating images for posts, scheduling posts, and monitoring and engaging in conversation as the online voice of the organization
Administration of patron database: regular imports of sales data; maintaining proper data hygiene; pulling reports as requested; building events for sale; integration with MailChimp email platform and other partner apps; and periodic uploads to TRG DataCenter (shared community database)
Provide support to annual gala and donor cultivation events as assigned, including administration of event management software Greater Giving
Website maintenance, including building and updating event pages, and troubleshooting issues with web vendor
Liaison with California Symphony’s volunteer networks
Graphic design and editing for in-house produced collateral across web, digital, video, and print
Facilitation of Zoom meetings for donor appreciation and volunteer network video calls
Various administrative tasks such as maintenance of the marketing & development calendar/planner, collecting the mail, managing and ordering office supplies, and making bank deposits.
This position also requires some physical labor, such as carrying wine to events, loading in lobby displays at concerts, and running errands occasionally as needed
Attendance at concerts and events—live and online—which often take place outside of normal business hours on evenings and weekends; responsible for managing information table at concerts (can be achieved by overseeing volunteers).
Qualifications/requirements to be successful:
Bachelor’s degree or minimum two years relevant experience
Excellent general communication skills and copywriting skills
Strong organizational skills and attention to detail, with a demonstrated ability to work independently, and balance and prioritize a high volume of projects and activities
Tech savvy – willing and able to follow self-directed learning (training documents, video tutorials, help sites), troubleshoot, and escalate issues as appropriate
Basic design, html and web editing skills; experience with WordPress and Canva or similar programs highly desirable; video editing skills a plus.
Ability and desire to grow analytical skills utilizing tools such as Google Analytics, Adwords, Facebook Insights, Mailchimp, and AudienceView patron database
Working knowledge of Excel or other spreadsheet software
A high level of knowledge of current and emerging trends in social media
Proficiency in Spanish is helpful but not required
Ability to develop strong internal and external working relationships
Interest in classical music is strongly preferred
About California Symphony
Now in its 34th year, the California Symphony is distinguished for its concert programs that combine classics alongside American repertoire and lesser-known works. It is highly regarded for its Young American Composer-in-Residence program, its nationally recognized education programs, and for bringing music to people in new and unconventional settings. The orchestra is comprised of musicians who have performed with the San Francisco Symphony, San Francisco Opera, San Francisco Ballet, and others.
The California Symphony has launched the careers of some of today’s most-performed composers and soloists, including violinist Sarah Chang, cellist Alisa Weilerstein, and composers such as Mason Bates, Christopher Theofanidis, and Kevin Puts. The orchestra has recently expanded its regional base in the greater San Francisco Bay Area with performances at the Napa Valley Performing Arts Center’s Lincoln Theater in Yountville, the Concord Pavilion in Concord and with Postmodern Jukebox and Cirque de la Symphonie in Oakland, all in addition to performing at its home at the Lesher Center for the Arts in Walnut Creek, where it performs five concert programs per season.
Donato Cabrera ...has been the Music Director and Conductor of the California Symphony since 2013. He was also Resident Conductor of the San Francisco Symphony and the Wattis Foundation Music Director of the San Francisco Symphony Youth Orchestra from 2009 to July 2016, when he stepped down to pursue a thriving international conducting career. In 2014, Cabrera was appointed Music Director of the Las Vegas Philharmonic Orchestra in addition to his post at the California Symphony.
California Symphony defies the trends for orchestras across the country. Many orchestras talk about attracting new audiences and developing new and different programming—we are actually doing it. We have built a team of smart, driven, and forward-thinking individuals who work together to redefine what a modern American orchestra can achieve and how it can serve and remain relevant to its constituents, and we invite a like-minded person to join us.
An Equal Opportunity Employer: It is the policy of the California Symphony to provide all persons with equal employment opportunities without regard to race, color, sex, religion, national origin, veteran status, marital status or any characteristic protected by federal, state, and local law. Candidates of ALAANA (African, Latinx, Asian, Arab, and Native American) communities are encouraged to apply.