Position Description: The Associate Director, Marketing & Communications is responsible for developing, initiating, and carrying out marketing and communications goals and objectives for the organization to support 1) the Strategic Plan set forth by the Assistant Vice Chancellor to meet customer service, business, and financial objectives, 2) the hospitality enterprise, and 3) the growing needs and demands of the H&HS departments due to the planned growth of UCLA's housing and hospitality services programs. The Associate Director directs a creative team (print and digital) of 12 FTE and oversees the development of comprehensive marketing and communications materials, strategies, and campaigns targeted to diverse audiences, including students, parents of students, faculty members, team members, campus colleagues, and professional/conference groups. The Associate Director acts on behalf of the Director, serving as the liaison between H&HS and other campus departments, establishing critical partnerships and networking opportunities that foster positive, collaborative working relationships. The Associate Director works directly with the H&HS senior management team in a consultative role, providing leadership and guidance in the development and implementation of both short- and long-term marketing and communications goals and objectives for each department, providing guidance in meeting customer service, customer satisfaction, and financial goals. These departments include Conference Services, Catering, Dining Services, Rooms Operations, Housing Administration, Housing Services, University Apartments, the Community Housing Office, the UCLA Luskin Conference Center, the UCLA Conference Center at Lake Arrowhead, and the UCLA Guest House.
Housing & Hospitality Services (H&HS) supports the teaching, research, and public service mission of the University by delivering to our guests a wide array of quality services, products, and programs. The department currently operates within a $313M operating budget and employs approximately 2,600 FTE. Currently, H&HS provides room and board accommodations to approximately 12,000 single undergraduates, and 4,000 graduate student families, single graduates, upper division undergraduates, faculty and postdoctoral scholars. In addition, H&HS is responsible for the BRUIN WOODS Family Resort located in Lake Arrowhead, the UCLA Guest House, UCLA Vending Services, UCLA Catering and the UCLA Community Housing Office as well as the new UCLA Meyer and Renee Luskin Conference Center, a residential conference center on campus, which provides lodging, dining, and conferencing services in a facility with 254 rooms and over 25,000 square feet of meeting and dining space.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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UCLA is known worldwide for the breadth and quality of its academic, research, health care, cultural, continuing education and athletic programs. UCLA offers undergraduate degrees in more than 127 majors and graduate degrees in 198 program areas. UCLA has 11 highly regarded professional schools. Eight are ranked among the nation's top 15 in their field by U.S. News & World Report. UCLA is consistently among the most popular campus in the nation for undergraduate applicants.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status.
UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.
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