The Digital Marketing Platforms team is responsible for transforming Marketing through best-in-class technology. Our goal is to enable outstanding customer experience, create customer-centric value and harness the power of data to create intentional, relevant interactions that grow customer relationships and revenue.
The successful candidate be responsible for:
Managing the technology that supports digital marketing (ex. Adobe and Salesforce Marketing Cloud)
Evaluating and implementing new technology solutions
Architecting and writing business requirements for technology solutions
Doing business justifications and/or business cases to support technology selection
Managing technology vendors in support of digital marketing
Working with the regions in use of digital marketing platforms
Leading integrations, upgrades or roll-outs
Using agile, waterfall and/or project management methodology to enable projects
Develop and implement metrics to measure success for the team
Supporting our digital marketing user community (ex. Go-to-Market, globally).
Note: In this role, the selected candidate will not work in a marketing creative role, but will manage the technology platforms that support that user community.
Skills, Knowledge Considered a Plus:
Experience managing digital marketing technology or other customer technology platforms (ex. CRM); Adobe and Salesforce technologies a plus
Leading teams to architect and launch technology solutions; to support Marketing a plus
Managing technology vendor relationships
Competency in Agile and/or Waterfall development frameworks
Bachelor's Degree/equivalent in marketing, communications or related business discipline.
Five (5) years work experience in marketing, sales, sales administration or related discipline.
Demonstrated knowledge of marketing disciplines and information analysis.
Experience in database marketing, telemarketing, promotions, pricing, and financial analysis.
Strong human relations, communication, organizational and analytical skills.
2 openings. Employer will assist with relocation costs.
FedEx Services began operations in June 2000 to provide information technology, sales, and marketing support for FedEx Corp. subsidiaries FedEx Express and FedEx Ground. The same functions for FedEx Freight and FedEx Office were later aligned with FedEx Services.
In 2013, FedEx Services launched FedEx Delivery Manager®, an innovative option that provides U.S. customers with a range of flexible ...options to schedule dates, locations and times of delivery. Customers can also actively track and manage deliveries en route to or from their home, without a tracking number or even a FedEx account.
Today some 12,500 FedEx Services team members coordinate sales, marketing, communications, information technology, and customer service support for the global FedEx brand.